CREATOFIY TERMS AND CONDITIONS
Version 1.0
Effective Date: 1st September 2026
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1. Definitions
In these Terms and Conditions:
“Creatofiy” means Creatofiy and its representatives.
“Client” means the individual, organisation, company, housing provider, local authority, contractor, or other entity engaging Creatofiy.
“Services” means digital workflow design, inspection systems, compliance solutions, reporting systems, training, consultancy, maintenance, support, websites, branding, and associated professional services.
“Project” means the agreed scope of works between Creatofiy and the Client.
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2. Acceptance of Terms
By accepting a proposal, quotation, invoice, purchase order, or instructing Creatofiy to commence work, the Client agrees to these Terms and Conditions.
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3. Scope of Services
Creatofiy will deliver services in accordance with the agreed proposal or quotation.
Any additional requirements outside the agreed scope may be subject to additional charges.
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4. Fees & Payment
Project Fees
Project fees are detailed within the agreed proposal or quotation.
Unless otherwise agreed in writing:
* 50% deposit is payable before work commences.
* Remaining balance is payable upon completion or before final deployment.
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Training Fees
Training fees are payable in advance.
Training sessions are limited to:
Maximum 10 attendees per session.
Additional attendees require additional training sessions.
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Support & Maintenance
Support and maintenance fees are payable annually in advance.
Failure to renew support may affect access to future amendments, updates, and support services.
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5. Late Payments
Invoices are payable within 14 days unless otherwise agreed.
Creatofiy reserves the right to:
* Suspend services
* Suspend support
* Suspend development work
* Charge statutory interest
on overdue accounts.
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6. Client Responsibilities
The Client agrees to:
* Provide accurate information
* Provide timely feedback
* Nominate an authorised contact
* Review deliverables promptly
* Obtain any necessary permissions
Delays caused by the Client may result in revised delivery timescales.
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7. Changes & Variations
Any changes requested after project approval may be treated as a variation.
Additional work may incur additional charges.
Creatofiy will provide confirmation before undertaking chargeable variations.
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8. Intellectual Property
Unless otherwise agreed:
* Creatofiy retains ownership of methodologies, templates, processes, systems, and intellectual property developed by Creatofiy.
* The Client receives a licence to use the delivered solution for its internal business purposes.
The Client may not reproduce, sell, distribute, or commercially exploit Creatofiy intellectual property without written consent.
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9. Client Data Ownership
All operational and business data collected through client workflows remains the property of the Client.
Creatofiy does not claim ownership of Client data.
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10. Third-Party Platforms
Some solutions may utilise third-party software or hosting platforms.
Creatofiy is not responsible for:
* Third-party outages
* Software changes
* Service interruptions
* Pricing changes imposed by third parties
Any third-party licence fees remain the responsibility of the Client unless otherwise agreed.
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11. Training Services
Training is designed to support user adoption and best practice.
Creatofiy does not guarantee:
* Individual competency
* Staff attendance
* Ongoing user compliance
The Client remains responsible for ensuring staff follow internal procedures.
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12. Support & Maintenance Services
Support agreements cover:
* Minor amendments
* Technical assistance
* Workflow updates
* Legislative and compliance updates
Support agreements do not include:
* New workflow development
* Major redesigns
* Additional forms
* New business processes
These services may be quoted separately.
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13. Project Timescales
Estimated delivery dates are provided in good faith.
Creatofiy shall not be liable for delays arising from:
* Client delays
* Third-party suppliers
* Technical issues outside reasonable control
* Force majeure events
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14. Limitation of Liability
To the fullest extent permitted by law:
Creatofiy’s total liability shall not exceed the total fees paid by the Client for the relevant project.
Creatofiy shall not be liable for:
* Loss of profits
* Loss of business opportunity
* Loss of revenue
* Indirect or consequential losses
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15. Professional Advice
Creatofiy provides digital workflow and operational consultancy services.
Clients remain responsible for:
* Legal compliance
* Regulatory obligations
* Professional judgments
* Business decisions
Where specialist advice is required, independent professional advice should be obtained.
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16. Confidentiality
Both parties agree to maintain confidentiality regarding:
* Business information
* Commercial information
* Client information
* Project information
except where disclosure is required by law.
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17. Data Protection
Both parties shall comply with:
* UK GDPR
* Data Protection Act 2018
* Applicable privacy legislation
The Client remains responsible for its obligations as Data Controller.
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18. Cancellation
Client Cancellation
Deposits are non-refundable once project work has commenced.
Where work has commenced, Creatofiy reserves the right to invoice for work completed up to the cancellation date.
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Training Cancellation
Training cancelled within:
* 7 days of delivery: 50% charge
* 48 hours of delivery: 100% charge
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19. Force Majeure
Neither party shall be liable for failure to perform obligations where such failure results from events beyond reasonable control including:
* Natural disasters
* Power failures
* Industrial action
* Government restrictions
* Internet outages
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20. Complaints
Complaints should be submitted in writing.
Creatofiy will acknowledge complaints within 5 working days and seek to resolve issues promptly.
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21. Governing Law
These Terms and Conditions shall be governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
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22. Contact Details
Creatofiy
Founder & Digital Solutions Consultant: Dianne Robinson
Email: support@creatofiy.co.uk
Telephone: 07903 992 388
Registered Office: 3rd Floor, 45 Albemarle Street, Mayfair London W1S 4JL
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Additional Clause for Proposals
I strongly recommend adding this to every proposal:
Proposal Validity: This proposal is valid for 30 days from the date of issue. Pricing may be subject to review thereafter.
and
Acceptance: Acceptance of this proposal constitutes acceptance of Creatofiy’s Terms & Conditions.