Support & Maintenance Packages
PEACE OF MIND
Why Clients Choose a Support Package
Your digital workflows are operational business tools. As legislation, compliance requirements, reporting needs, and organisational structures evolve, systems must evolve too.
Single Workflow Package
Essential Support
(1 Digital Workflow).
Suitable for organisations with a single workflow. (Minimum length of contract is 3 Years).
- Includes:
- Technical support
- Minor amendments
- Legislative updates
- Compliance updates
- Priority email support
- Up to 4 update requests per year
- User guidance support
Three Workflow Package
Ideal for organisations
Suitable for organisations with up to 3 Digital Workflow. (Minimum length of contract is 3 Years).
- Everything in Essential
- Up to 12 update requests per year
- Workflow enhancements
- Reporting amendments
- Priority support
- Quarterly system review
- New user onboarding support
Five Workflow Package
Business Support
(Suitable for organisations with up to 5 Digital Workflows) across multiple service areas.(Minimum length of contract is 3 Years).
- Everything in Professional
- Unlimited minor amendments
- Quarterly compliance review
- Priority implementation of changes
- Additional workflow support
- Annual optimisation review
Ten Workflow Package
Essential Support
(10 Digital Workflow).
Suitable for organisations with up to 10 Digital workflow. (Minimum length of contract is 3 Years).
- ✔ Everything in Business
- ✔ Strategic support
- ✔ Annual workflow review
- ✔ Department-wide support
- ✔ Priority development queue
- ✔ Enhanced onboarding support
- ✔ Consultation support
Enterprise Solution Package
Ideal for organisations
Suitable for organisations with up to 3 Digital Workflow. (Minimum length of contract is 3 Years).
- Everything in Essential
- Up to 12 update requests per year
- Workflow enhancements
- Reporting amendments
- Priority support
- Quarterly system review
- New user onboarding support