Privacy Policy
Effective Date: 1 September 2025
Last Updated: 9th June 2026
1. Introduction
Creatofiy (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, protect, and process personal information when you visit our website, engage our services, or communicate with us.
We are committed to complying with the requirements of the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy legislation.
By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
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2. About Creatofiy
Creatofiy provides digital workflow, inspection, compliance, reporting, and operational efficiency solutions to organisations across a range of sectors.
For data protection purposes:
Data Controller
Creatofiy
Office address: 3rd Floor, 45 Albemarle Street, Mayfair London W1S 4JL
Email: support@creatofiy.co.uk
Tel: 07903 992 388
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3. Information We Collect
We may collect and process the following information:
Personal Information
* Full name
* Job title
* Company name
* Email address
* Telephone number
* Postal address
Business Information
* Organisation details
* Project requirements
* Service enquiries
* Contractual information
Technical Information
* IP address
* Browser type
* Device information
* Website usage data
* Cookies and analytics information
Information Captured Through Our Services
Where applicable, systems delivered by Creatofiy may collect:
* Inspection information
* Survey responses
* Photographs
* Site notes
* Asset information
* Compliance records
This data remains the property of the client.
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4. How We Use Your Information
We use information to:
* Deliver our services
* Respond to enquiries
* Manage projects
* Provide customer support
* Generate invoices
* Improve website performance
* Maintain security
* Meet legal obligations
* Communicate service updates
We will only process personal data where we have a lawful basis to do so.
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5. Legal Basis for Processing
We process personal data under one or more of the following lawful bases:
Contractual Necessity
To provide services requested by you.
Legitimate Interests
To operate and improve our business.
Legal Obligations
To comply with applicable laws and regulations.
Consent
Where you have explicitly consented to receive marketing communications.
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6. Client Data Ownership
Where Creatofiy provides digital systems for clients:
* The client remains the Data Controller.
* Creatofiy generally acts as a Data Processor.
* All operational data collected through client systems remains the property of the client.
* We do not sell, share, or exploit client data for commercial purposes.
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7. Data Security
We take appropriate technical and organisational measures to protect information from:
* Unauthorised access
* Accidental loss
* Destruction
* Alteration
* Disclosure
Security measures may include:
* Password protection
* Access controls
* Secure cloud storage
* User permissions
* Regular system maintenance
Whilst we take reasonable precautions, no method of transmission over the internet can be guaranteed as completely secure.
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8. Data Sharing
We do not sell personal information.
Information may be shared only where necessary:
* To deliver agreed services
* With trusted service providers
* To comply with legal obligations
* To protect legal rights
All third parties are required to handle information securely and in accordance with applicable data protection laws.
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9. Data Retention
We retain personal data only for as long as necessary to:
* Deliver services
* Fulfil contractual obligations
* Comply with legal requirements
* Resolve disputes
When information is no longer required, it will be securely deleted or anonymised.
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10. Your Rights
Under UK GDPR you have the right to:
Right of Access
Request a copy of your personal information.
Right to Rectification
Request correction of inaccurate information.
Right to Erasure
Request deletion of personal data where appropriate.
Right to Restrict Processing
Request limitations on processing.
Right to Data Portability
Receive your data in a portable format.
Right to Object
Object to certain types of processing.
Right to Withdraw Consent
Where processing relies on consent.
Requests can be submitted using the contact details below.
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11. Cookies
Our website may use cookies to:
* Improve user experience
* Analyse website traffic
* Monitor website performance
Users can control cookies through their browser settings.
Where required, cookie consent will be requested when visiting the website.
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12. Marketing Communications
We may occasionally send:
* Business updates
* Service announcements
* Industry insights
* Promotional information
You may unsubscribe from marketing communications at any time.
We will never send marketing communications where consent is required and has not been obtained.
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13. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the content, privacy practices, or policies of external websites.
Users should review the privacy policies of any external sites they visit.
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14. International Data Transfers
Where data is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place to protect personal information.
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15. Data Breaches
In the event of a data breach:
* Appropriate investigations will be undertaken.
* Affected parties will be notified where required.
* Regulatory reporting obligations will be fulfilled.
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16. Changes to this Privacy Policy
We may update this Privacy Policy periodically.
The latest version will always be published on our website.
Users are encouraged to review this policy regularly.
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17. Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact:
Creatofiy
Founder & Digital Solutions Consultant
Email: info@creatofiy.co.uk
Telephone: 07903 992 388
Registered Office:3rd Floor, 45 Albemarle Street, Mayfair London W1S 4JL
18. Complaints
If you are dissatisfied with how your personal information has been handled, you have the right to lodge a complaint with:
Information Commissioner’s Office (ICO)
The ICO is the UK’s independent authority for data protection and privacy matters.
Privacy Notice: Creatofiy is committed to protecting your privacy and handling personal information responsibly in accordance with UK GDPR and the Data Protection Act 2018. For information about how we collect, use, and protect your data, please view our Privacy Policy.